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Duties

 

• Position Type:
    Technology
  
  
• Date Posted:
    1/12/2025
  
  
• Location:
    Dr. Debra Parrish-Hooks Administrative Center
  
  
• Date Available:
    02/03/2025
  
  
• Closing Date:
    Until Filled
  
  

  

 

Title:  Tier 1 Help Desk Technician 
Reports to: Director of Technology 
Term of Employment:  12 Month Position 

 

Qualifications 

 

• Interest in technology 
• High School diploma required 
• Strong computer literacy 

 Responsibilities 

 

• Use a help desk ticketing system to intake, triage, document, and troubleshoot issues 
• Troubleshoot and resolve user issues, escalating where appropriate 
• Make use of, and maintain a knowledge base to help resolve common issues 
• Make use of Active Directory or similar tools to help manage user accounts 
• Assist with equipment provisioning for newly onboarded and offboarded staff 
• Serve as the first point of contact for technical issues, escalating where appropriate 
• Other duties as assigned

 

 

 

Qualifications

Preferred Skills 

 

• Strong written and verbal communication skills 
• Strong interpersonal skills such as empathy and emotional intelligence 
• Previous customer service experience is a plus but not required 
• Ability to learn online with minimal direction 
• Basic understanding of computers and desire to learn technical skills 
• Computer Certifications

Salary/Benefits

Determined by Board of Directors; range starts at $35,000 annually.  Eligible for health insurance, sick days, personal days, and vacation days

How to Apply

www.echoja.org

Email Address

diane.barnes-maguire@echoja.org

School District

ECHO JA

ILearn Link

ILearn

Report Card Link

District Report Card

Application Deadline

1/31/2025