Duties
Reporting to the Executive Director, serves as the primary receptionist for all departments in the Data, Accountability & Assessment Center (Data Strategies and Analytics, Assessments, & Accountability). Daily work includes working the departments' switchboards, answering main telephone lines, asking probing questions of callers in order to accurately direct and/or log calls, and monitoring and directing communication from multiple inboxes. Each department will have a "busy" period during which the majority of calls received will be for a particular department, but calls for all departments will come in year-round.
- Serves as the receptionist for all departments in the Data, Accountability & Assessment Center (Data Strategies & Analytics, Assessment, Accountability).
- Works the departments' switchboards.
- Answers main telephone lines.
- Asks probing questions of callers in order to route calls to appropriate staff in the applicable departments and agency, provide answers to routine questions, or direct callers to published resources.
- Logs calls that cannot be immediately directed to appropriate staff in a ticket tracking system and accordingly assigns the tickets.
- Monitors departmental general inboxes and directs emails received to those inboxes to appropriate staff.
- Ensures live phone coverage during periods of high call volume. High volume periods are as follows each year: February - May: assessment administration; May - August: year end collections and corrections; September - November: report card; November - January: enrollment counts.
- Serves as the timekeeper for the Accountability Department and center timekeeper.
- Serves as the backup timekeeper for the Assessment and Data Strategies and Analytic Departments.
- Assists with special projects and mass communication initiatives by assembling, labeling, collating, tracking contact and/or making scripted calls.
- Provides clerical assistance with processing documents, reviewing and approving telephone logs, checking in physical mail, filing, and maintaining files.
- Performs various note taking and data entry projects to support department needs.
- Performs other duties as assigned.
How to Apply
To view full posting and apply electronically, please visit CENTER RECEPTIONIST. Interested parties must submit the required application, cover letter, resume, and transcripts (unofficial until recommended for hire). The subject line should include the position number(s) you are applying for.